What is your return policy?  

1. The return policy is set by the supplier in which you made the purchase.

Where are the goods I purchased?

1. Tracking information is sent along with the confirmation of your purchase. If you have an account this information can be found in the order tab.

I cannot find the item of interest.

1. You can find items using our search bar. You can reach out to support or contact the supplier that the item is sold by. 

When will my order ship?

1. Shipping is handled by the supplier that you purchased the product from. 

How do I find a specific supplier?

1. You can find suppliers by using the search function of looking them up on our list of suppliers.

I have questions about a specific product.

1. Please reach out to the product supplier.

What are the shipping options?

1. The specific carriers the LB House uses are DHL, UPS, and USPS. All options that are available to you will be present at checkout.

Who do I talk to about payment issues?

1. Please reach out to support. 

If I have a question, who do I ask?

1. If it is related to products or a specific store, contact the supplier. If it is an inquiry for the LB House, reach out to support.

How do I become a seller?

1. Click the become a seller tab in the footer of the website.

How often are products restocked?

1. This is determined by the supplier of the product. 

Where are the deals?

1. Deals can be found via the digital circular, price drop page, and the clearance page. Suppliers may also have deals feel free to ask them.

Where is your store located?

1. Currently the LB House is only an online store.

What is the purpose of the LB House?

1. The purpose of the LB House is to provide a platform for suppliers of African descent to sell and promote their products. 

How do I share LB House information with my family and friends?

1. You can simply share our website; we also are on Instagram, Facebook, Twitter, and YouTube. If they decide to shop, be sure to send them the Tell a Friend Link!